Given these troubling and uncertain times, we
know that many of you are concerned about the
impact of the Coronavirus on your finances.
We are here to help.
We are all living through troubling and uncertain times. The Coronavirus has impacted all of us in different ways—whether you or someone you know is sick, or whether you are self-isolating or if you have been impacted by the economic disruption caused by the virus. We know that this may lead you to be concerned about the impact of the virus on your finances. We are here to help. Here is some information for Loans customers:
The health and well-being of our staff is a priority here at Loansnest, therefore, while our services are up and running, all of our team members are working remotely. You can access your loan as usual via our website.
If you think that you will be unable to make a repayment on your loan or you are concerned about the impact of the Coronavirus on your Loansnest loan, please get in touch with us.
The best way to contact us via live chat on our website letting us know what your current circumstances are.
Here at Loansnest we are working hard to create individualized options that work with your specific circumstances to get you back on track. For example, we can temporarily freeze or reduce your repayments, giving you some breathing space until your income returns to normal.
We understand that a payment freeze is not the best option for every client, because the missed payments begin to build-up, all of which need to be repaid in the future. Often, for a short time, a reduced payment plan is the better solution for some clients, allowing you to continue to pay off the balance of your loan and to ensure that your account arrears do not continue to increase.
If your finances have been affected by the Coronavirus, we will not be reporting payment freezes or payment reduction arrangements to credit reference agencies for the duration of your initial arrangement. Therefore, your credit score will not be impacted during this time. We will resume credit reporting once your chosen payment option has ended.
We are doing all that we can to make this process as stress-free as possible, including providing you with regular updates so that you can feel in control of your loan.
In addition to contacting us through live chat on the Loansnest website, we are also available via phone. However, we hope that you understand that our phone lines are busier than usual, so please support us in helping our most vulnerable clients by calling us only if it is absolutely necessary.